Frequently asked questions

Q: Why can't I open your website http://www.editorialmanager.com/zusa/, http://www.editorialmanager.com/zusb, http://www.editorialmanager.com/zusc?

A: The sever is located at Germany. Please make sure that you have the right to access the Internet.

Q: Why can't I find the place to approve my submission/revision after I build the PDF file?

A: Please select yourself as the corresponding author in the system. Only the corresponding author can do the approval.

Q: I forget the username and password. How can I proceed?

A: Please click "Send Username/Password" on the LOGIN page.

Q: There are garbled characters in the PDF file produced by the system. How can I manage it?

A: Please do not insert any special font (nor such punctuation) in the original file. Times New Roman is the preferred font. If the whole text of the PDF file is unreadable, please try to convert your original manuscript into PDF format on your PC first (using Adobe Acrobat), and then upload it again.

Q: The system suggests that "Required Reviews Complete" for my submission, then when can I get the review report?

A: The status "Required Reviews Complete" usually lasts no more than 3 days. However, if the first two referees disagree with each other regarding your manuscript, then the status may last up to one more month.