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Journal of Zhejiang University SCIENCE A
ISSN 1673-565X(Print), 1862-1775(Online), Monthly
2005 Vol.6 No.11 P.1362-1366
An experiment on digital library based on the method of TQM system
Abstract: The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.
Key words: Total quality management (TQM), Digital library, Process control
References:
[1] Chan, J.X., Pang, J.A., 2005. On the framework of digital library information resource establishment in China. Journal of the National Library, 1(51):53-56 (in Chinese).
[2] Li, D.F., 2005. Summarizing the digital library research. Journal of Xiangtan Normal University (Social Science Edition), 27(2):169-172 (in Chinese).
[3] Meng, G.J., Xu, Y.C., 1999. Research Headway of Library and Information Science Abroad. Beijing Library Press, Beijing, p.392-457 (in Chinese).
[4] Viljoen, J.H., Underwood, P.G., 1997. Total quality management in libraries. Fad or Fact, 65(1):46-53.
[5] Wu, J.W., Zhu, B.Y., Zhu, T.M., 2002. ISO9000: 2000 Attestation Current Teaching Material. Mechanical Industrial Press, Beijing, p.34-35 (in Chinese).
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DOI:
10.1631/jzus.2005.A1362
CLC number:
G250; TP391
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Received:
2005-08-05
Revision Accepted:
2005-09-15
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