Abstract: The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.

Key words: Total quality management (TQM), Digital library, Process control

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