Abstract: Good planning and communication are crucial to the digitization process. The originators of project proposals and donors who finance the work are often not technically sophisticated. They may have vastly different expectations of the complexity of the work, what are technically feasible and realistic time frames to achieve acceptable results than does the technical staff that carries out the work. In addition, managers may compete for resources (personnel and scheduling priority) for their projects. This can lead to stress, misunderstandings, and lowered technical staff morale. At Carnegie Mellon University Libraries, we developed a tactical planning system that mitigated these problems, improved interpersonal relationships and expedited the digitization process.

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