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Received: 2005-08-05

Revision Accepted: 2005-09-15

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Journal of Zhejiang University SCIENCE A 2005 Vol.6 No.11 P.1362-1366


An experiment on digital library based on the method of TQM system

Author(s):  YANG Ling-yun, ZHU Hai-kang

Affiliation(s):  Library of Wenzhou University, Wenzhou University, Wenzhou 325027, China; more

Corresponding email(s):   yang86680@126.com, hkzhu@lib.zju.edu.cn

Key Words:  Total quality management (TQM), Digital library, Process control

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YANG Ling-yun, ZHU Hai-kang. An experiment on digital library based on the method of TQM system[J]. Journal of Zhejiang University Science A, 2005, 6(11): 1362-1366.

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%I Zhejiang University Press & Springer
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T1 - An experiment on digital library based on the method of TQM system
A1 - YANG Ling-yun
A1 - ZHU Hai-kang
J0 - Journal of Zhejiang University Science A
VL - 6
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SP - 1362
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PB - Zhejiang University Press & Springer
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DOI - 10.1631/jzus.2005.A1362

The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University digital library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University digital library, task flow chart of electronic reading room, cause and effect of electronic reading room quality management, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.

Darkslateblue:Affiliate; Royal Blue:Author; Turquoise:Article


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[2] Li, D.F., 2005. Summarizing the digital library research. Journal of Xiangtan Normal University (Social Science Edition), 27(2):169-172 (in Chinese).

[3] Meng, G.J., Xu, Y.C., 1999. Research Headway of Library and Information Science Abroad. Beijing Library Press, Beijing, p.392-457 (in Chinese).

[4] Viljoen, J.H., Underwood, P.G., 1997. Total quality management in libraries. Fad or Fact, 65(1):46-53.

[5] Wu, J.W., Zhu, B.Y., Zhu, T.M., 2002. ISO9000: 2000 Attestation Current Teaching Material. Mechanical Industrial Press, Beijing, p.34-35 (in Chinese).

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